Delivery Information

Please note: The map shown on the left is a visual estimate of delivery charges. For accurate information regarding shipping information please see the table above.

Can I track my order?

Because we offer such a wide variety of products, some of which are made to order, we work with a range of delivery companies. As a result, we don’t have an online delivery tracking system that you can use. However, if you contact our friendly customer services team they will be able to update you on the status of your order.

Do I have to be present to sign for my delivery?

Delivery of large furniture items, such as bedroom furniture, will require an adult's signature at the point of delivery. Delivery of other items also requires a signature at the point of delivery, unless you have added instructions during the checkout process to request that your order is left with a neighbour or in a safe place on your property if you are out. Please note that if you are not present to sign for your order and it is left with a neighbour or in a safe place on your property as you have instructed, that this is done at your own risk.

Failed Deliveries

If our couriers cannot deliver the item because nobody is present at the address, they will leave a card. Delivery will then be attempted on two other occasions. After this point, you will need to call your local depot to arrange a more convenient delivery date. If the courier receives no contact from you after a period of approximately 5 working days, they will return the package to us. This may result in extra shipping costs being incurred for re-delivery.

Access

We reserve the right to refuse delivery if you have not informed us about any conditions that may affect the delivery access e.g. a flight of stairs, or, when the delivery company arrives they determine it is unsafe to make the delivery. You will have the choice of leaving the products on the ground floor\in the property, or the products will be taken away and any failed delivery charges that occur from the delivery company will be passed on to you.

The same applies to vehicle access; we must be made aware of anything that may restrict access to large vehicles such as a low bridge or narrow lanes.

Overseas Orders

We cannot take overseas orders through our website. To enquire whether we can ship to your country, call our expert customer service team on 0117 330 2277.

Working Day

A working day includes Monday through to Friday but excludes Bank Holidays.

Please note that compensation can NOT be offered in any circumstance if a delivery has not arrived on time, and it can NOT be offered for any persons who have taken the day off work in order to receive the item.

Kids' Rooms advises that customers who foresee difficulty in obtaining their item at a home address should state a different delivery address at checkout. If your delivery address needs to be changed after the checkout procedure, please call us on 0117 330 2277 and we will get this changed for you, however this may affect the speed of delivery.

Is there anything else I need to consider?

You need to notify us of any access constraints to your property, such as a narrow road that a lorry could not fit down, or lack of free, legal parking for delivery vehicles. This is so that we can plan your delivery and ensure that it is successful.

If you live in a flat, you need to let us know which floor you live on and whether there are usable lift facilities in your building. This is so that we can ensure we are able to deliver your order successfully to your door for you.

For all large furniture deliveries over the value of £250 you need to notify us of any access constraints that may affect delivery, bearing in mind that some furniture items are delivered fully assembled. Typical constraints include narrow passageways, stairways, low ceilings and unusual doorways. It is the customer’s responsibility to check that the furniture can pass through doorways, stairways, etc. If you are at all unsure, please contact us for advice; in many cases assembled furniture can be delivered unassembled and then assembled in your room of choice for you.

For all large furniture deliveries, you need to notify us of any of these constraints as soon as possible, and at the latest within 7 days of receipt of your order confirmation. If your delivery is refused by our home delivery company or any 3rd party delivery company acting on our behalf because of access constraints that we have not been informed of, we reserve the right to charge you a redelivery fee of £100.

*Republic of Ireland Postcodes are unavailable for delivery for certain products. You can collect from our Warehouse if you would prefer. Please contact us for more information.